terms & conditions
We aim to ensure that you are delighted with every order from Pantyhose HQ, but for your added protection and peace of mind, we have established the following terms and conditions of sale. Placing an order signifies your acceptance of these terms. These terms do not, however, affect your statutory rights as a consumer.
Pantyhose HQ is owned by Pure Fiction Media Ltd. Our registered address is 23 Woodside Industrial Park, Letchworth Garden City, Hertfordshire, SG61LA, United Kingdom. Our company registration number is 3375181. Our VAT number is 780339812. Our Data Protection Act registration number is Z5684653.
Goods remain the property of Pantyhose HQ until payment is received in full. Your credit or debit card will be billed discreetly as "Pure Fiction Media - SHQ". All orders are sent in plain packaging. There is no mention of the shop or site on the outside. If you are sending the order to someone as a gift and do not want us to include the invoice, please let us know via the comments box on the order form.
If you would like to return something to us for an exchange or a refund, the address is:
23 Woodside Industrial Park
Letchworth Garden City
We will happily exchange or refund any hosiery product that is defective, or that you return unopened in its original condition within 30 days of delivery. If you have opened the packet only to discover that something does not fit, we will still normally exchange it for you at our discretion, but please email us first for instructions. All suspender belts, girdles, shoes etc, can, of course, also be returned for an exchange or refund if you try them and decide they either do not fit or do not meet your expectations.
Goods should be returned in an as-new condition with a note of whether you would like a refund or exchange. We will refund your money within 30 days of the goods arriving back.
If you order something that is out of stock we will normally send the majority of your order immediately with the missing item(s) to follow. There is no extra delivery charge for this. If we run out of something permanently we will let you know and refund your card.
Occasionally manufacturers may let us down with a promised delivery date. If you want a status update, please feel free to get in touch so we can advise the latest situation. We apologise in advance if this happens. You can of course request a refund or exchange of an outstanding item at any time.
If you have a complaint, please email us at firstname.lastname@example.org. We acknowledge complaints within five working days and will advise you long it will take to resolve the complaint, and keep you informed throughout the process.