If you need to contact us about your order, feel free to send an email, write a letter, or telephone us. We'd love to talk to you.
Our email address is firstname.lastname@example.org. You can phone us on 01462 677970 (+44 1462 677970 from outside the UK) from 9am-5pm Monday to Friday. Our postal address is Stockings HQ, 23 Woodside Industrial Park, Letchworth Garden City, Hertfordshire, SG6 1LA, UK. We endeavour to respond to all queries within 48 hours.
Here are some of the questions we get asked most often. It's a living list, so if you have something you think we should add, please let us know!
How long will my order take?
In general we try to send all orders within 24 hours, although during promotional periods it can get a bit hectic. If your order is urgent, please let us know. UK first class mail should be delivered the day after posting. Europe takes about three days, while the rest or the world takes five or six.
Can I order by phone?
Yes. The phone number is 01462 677970.
What is printed on the packaging?
Nothing. All orders are sent in plain envelopes. The return address is stated as Pure Fiction Media as that is our registered company name.
Can I get an order sent to an address other than home?
Yes. Just state the details on the order form.
Is your web site secure?
Yes. Payments are handled on our behalf by Secure Trading with industry leading encryption and security. Internally, all paperwork with customers' details is shredded before ever being discarded.
Can I visit the warehouse?
Yes, please do. All you have to do is call first to let us know you're coming. We're close to junction 9 of the A1.
What will appear on my card statement?
Pure Fiction Media SHQ.
Can I return something that doesn't fit?
Yes. Please enclose details of your order reference number and clear instructions if you would like a refund or exchange.
Why is the company called Pure Fiction Media Ltd?
Our first web site, Pure Fiction, was about bestselling novels and how to write them. The company was registered in 1997 and morphed from there to where we are today. Sadly the old Pure Fiction site is no longer maintained as we could never find the time to do it justice.
Do you have a wholesale price list?
Yes. If you're a bone fide trade customer, please contact us for details.
Do you offer a drop shipping programme?
Not yet but it is under active consideration and we hope to have one in due course.